24 / 7 REFUSE COLLECTIONS, COMMERCIAL, DOMESTIC, WASTE RECYCLING 24 HOURS A DAY Call us FREE on: 0800 612 5983 or 0800 612 5984.

Future Tech Waste Management ltd.

FAQ's

Click on the question to reveal the answer.

  • What is considered regular household waste?

    Answer

    Everyday generated waste is household waste – Example: kitchen and bathroom waste is everyday generated waste.

  • What are my collection times?

    Answer

    Range from 7pm-7am (7 days a week)

  • How do I dispose of furniture, appliances, clear out or construction material?

    Answer

    Please call our office at least 24 hours in advance for pricing and to schedule these items for removal.

  • What is your inclement weather policy?

    Answer

    We reserve the right to cancel service on any day, in which we consider unsafe due to inclement weather. Weather permitting, your refuse will be picked up on your next scheduled service day. No adjustments will be made to your bill.

  • What days do you reserve as Holidays?

    Answer
    Notting Hill Carnival Day Normal Service
    Memorial Day Normal Service
    Christmas Day No Service
    Boxing Day No Service
    Bank Holidays Reduced Service
    New Year’s Day Reduced Service

    On days where the office is closed and operation is running, please make sure to put your items out the night before to ensure pickup.

  • What do you consider unacceptable curb side items?

    Answer

    Acids, Fire Extinguishers, antifreeze, asbestos, car parts, cinder blocks, concrete, TV’s, computer monitors, car batteries, chemicals, dead animals, motor oil, mulch, paint, pesticides, poisons, propane or helium tanks, tires, tree stumps, dirt, rocks and stones.

  • Do you take moving boxes and if so, how many can I put out for collection?

    Answer

    Yes, we do take moving boxes. For recycling purpose, they must be flattened and cut down to 3 ft by 3 ft. We will take approximately 75 per recycling collection pickup.

  • How do I dispose of syringes/needles?

    Answer

    It is imperative that proper steps are taken when disposing of syringes/needles. To ensure the safety of our crews, we would like to inform you of how you can dispose of these items.

    1. Return them to either the physician or hospital in which they were received.
    2. Placing them in a thick, hard plastic bottle (like a detergent bottle) with a secured lid. Syringes/needles or any sharp items should never be disposed of in just a plastic or paper bag.
  • Am I able to put my address on your bin/bins?

    Answer

    We ask you do not write in permanent marker on our equipment. We suggest you use stickers (example, mailbox stickers) to identify your bin/bin.

  • How do I go about getting my bin/bin replaced?

    Answer

    We ask that you call our office and speak with one of our customer service representatives to schedule a date when our crews will be in your area doing repairs/replacements of equipment.

  • What do I do when my large waste bin or recycling bin goes missing?

    Answer

    Make sure you have the serial number located on the waste bin written down. If your bin goes missing, check around with your neighbours to see if they accidentally took your Bin. If you are unable to locate your bin please call the office. You are able to purchase one from us for £100.00 or you may purchase your own waste bin.

  • What do I do when my waste bin goes missing?

    Answer

    Waste bins, unfortunately, do not have serial numbers on them. As mentioned above, check around to see if your neighbours accidentally took the bin. You are able to purchase one bin from us for £10.00 or you may purchase your own.

  • How do I go about cancelling my service?

    Answer

    We ask you call the office in order to cancel your service. If you cancel the service within 21 days, there is no charge. Else you will be liable to pay for two months service.

  • Am I able to use my 240/360/660/1100 litre recycling euro bin for waste?

    Answer

    The recycling bin is strictly for single stream recycling – No waste or yard debris material can be placed in this special recycling bin.

  • What is single stream recycling?

    Answer

    Single stream recycling allows customers to commingle all their recycling items together. No more separation of material is required. Also with all the items that are now acceptable for recycling (see link of what items are acceptable) it allows customers to recycle more material.

  • What are my payment options?

    Answer

    By mail - Cheque or money order / In person - cash, checks or money order / by phone - VISA or MasterCard. There is a £1.50 processing fee if you wish to make payment by credit card. / e-invoices sent to your email inbox and paid with your credit or debit card at your convenience. There is a £1.50 processing fee for using this service.

  • What can I put out for yard debris collection?

    Answer

    What is considered yard debris collection is grass clipping and leaves to be placed out in clear plastic bags or brown paper bags. Personal containers may be used however need to be clearly marked "yard debris." Tree limbs and brush must be no longer than 5 feet in length and 6 inches thick in diameter. These items must be tied with rope or twine in arm length bundles. Items that are bagged or bundled or not to exceed 7 Kgs